Frequently Asked Questions
FAQ
Q: How long does it take for my order to arrive?
A: The 'Usually dispatches in' estimate on product pages indicates how long it normally takes for us to ship out a product. Your order will normally take between 2 and 5 business days. Deliveries will be made between Monday to Friday during business hours. In the event of a longer delay we contact you. If you require urgent delivery we can use express couriers at extra charge to the customer. Please call to arrange this.
Q: Can we collect our order and pay on collection
A: Yes, PalaeoGraphics P/L (Buymac.com.au) is based in Melbourne. We have a store located Glenhuntly Road, Elsternwick. Whether you wish to collect your order, pay in person or view the latest products you are welcome to pay us a visit. Please call 1800 289 622 or 9532 4855 to confirm availability prior to picking up.
Q: I would like to know how your goods are delivered as I have given my home address for an order and I will not be home weekdays.
A: It is highly recommend that you use a delivery address that is attended to during the day. We use courier delivery who will leave a tag if the address is unattended. The courier company will not call prior to delivery. Any cost or travel involved in redelivery is the customers responsibility.
*Please note that we reserve the right to correct errors in pricing and availability at any time. Online pricing, bundles and specials may vary from instore.
