Frequently Asked Questions

FAQ

 

Q: How long does it take for my order to arrive?

A: The 'Ships in' estimate on product pages indicates how long it normally takes for us to ship out a product.  Orders usually takes 1-3 days to get to most metro areas from when we ship out (please allow an additional 4-7 days for items over 3KG to WA and NT).  If you require urgent delivery we can use express couriers at extra charge to the customer. Please call to arrange this.

 

Q: Can we collect our order and pay on collection

A: Yes, PalaeoGraphics P/L (Buymac.com.au) is based in Melbourne. Whether you wish to collect your order, pay in person or view the latest products you are welcome to pay us a visit. Please call 1800 289 622 to confirm availability prior to picking up.

 

Q: I would like to know how your goods are delivered as I have given my home address for an order and  I will not be home weekdays.

A: It is highly recommend that you use a delivery address that is attended to during the day. We use courier delivery who will leave a tag if the address is unattended.

 

*Please note that we reserve the right to correct errors in pricing and availability at any time.  

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