Frequently Asked Questions
FAQ
Q: How long does it take for my order to arrive?
A: The 'Ships in' estimate on product pages indicates how long it normally takes for us to ship out a product. Orders usually takes 1-3 days to get to most metro areas from when we ship out (please allow an additional 4-7 days for items over 3KG to WA and NT). If you require urgent delivery we can use express couriers at extra charge to the customer. Please call to arrange this.
Q: Can we collect our order and pay on collection
A: Yes, PalaeoGraphics P/L (Buymac.com.au) is based in Melbourne. Whether you wish to collect your order, pay in person or view the latest products you are welcome to pay us a visit. Please call 1800 289 622 to confirm availability prior to picking up.
Q: I would like to know how your goods are delivered as I have given my home address for an order and I will not be home weekdays.
A: It is highly recommend that you use a delivery address that is attended to during the day. We use courier delivery who will leave a tag if the address is unattended.
*Please note that we reserve the right to correct errors in pricing and availability at any time.
